Pinewood Residential Home Testimonials

Below are a selection of letters and cards from various residents and their families.

Please click on the thumbnail images to view the original documents.

To all the Pinewood Staff,
A huge thanks you for everything you did for my mother, Verona for her 100th Birthday. I was SO sad to not be at the celebration but Covid has a nasty way of appearing at the wring moments.

The photo sent by my sister in law were great. Anyway, again many thanks.
Best Wishes, Jane Mostyn.

Dear Sally, I would like to express my sincere and heartfelt thanks to you for all the lovely staff at Pinewood. My mum Brenda who passed away suddenly last Friday came into Pinewood at the end of March, Despite always saying she didn't want to go into a home, she was so happy with you! The love and care she received was second to none and I so appreciate all you did to make the end of her days so happy. Thank you all so very much! Best wishes Trudy (French)

To Philip, Sally, and all the carers + cleaners + food preparers + laundry You are all amazing and thank you so much for all your hard work during this 'awful' period in time. I think about you all and miss all the friendly banter. Please take care of yourselves, and Mum. Hope to see you in the not too distant future. Lots of love and cornish hugs, Susan (Rita's daughter) xxxx

To Philip & staff,
On behalf of Budleigh Salterton and District Chamber of Commerce, I would like yo thank you for the sterling work you are all doing during these very testing times, It is much appreciated.
Yours sincerely,
Pauline Swannell
(Membership Secretary)

March 2020 💛

To all the lovely staff at Pinewood,
Thank you so much for caring for our dad during his stay with you. He wasn't keen on going into a home initially, but you all helped him to settle in & when asked if he was happy he'd look up & smile - which said it all!
We are thankful he went peacefully & touched that you were all fond of him, only sorry you never got to know him when he was the happy, chatty person we all loved.
With grateful thanks,
The Wright family

To ALL the staff at Pinewood, Particularly those lovely people who cared for my Ma, Sylvia Morrison day to day - A very big thank you!
You were much appreciated.
Sheila Morrison.

September 2019.

Dear Absolutely everyone at Pinewood. The front of this card says it all - there are simply not enough words to express how grateful we are to you all for giving Bertie the best time in his latter years. You were all so kind, affectionate, gentle and understanding - and he flourished. I really believe he lived longer because of the time he spent at Pinewood. As we all know, Bertie loved sitting in the Day Room waving and saying hello - OR RIGHT! to everyone who walked through the door. This, together with his love of bursting into song, totally made his days! We shall miss coming to see him and our regular fish and chip outings, but made easier by the knowledge that you all made him feel so happy and secure.

With many grateful thanks and love from all of Bertie's family,

Jane and Chris x

Jan 2019

Everyone has been very good and I have enjoyed myself very much. My present was lovely, Thank you.

Resident on Christmas Day 2018

Jan 2019

I would like to say I have enjoyed today & my present was very very good.

Resident on Christmas Day 2018

Jan 2019
I think the carers are fantastic and worked really hard. I think everything was fantastic.
Thank youResident on Christmas Day 2018

Jan 2019 I thought today has been fantastic, the food was delicious. Resident on Christmas Day 2018

Jan 2019 The food was very good, the day was very good and so was the company. Resident on Christmas Day 2018

December 2018. To all the staff at Pinewood. Thank you all so much for all you did for mum during her last days, you have restored my faith in care homes!
Have a very happy and successful 2019
Phil Goodson

December 2018

To Everyone at Pinewood,

We would like to thank you all very much for the care you gave to mum and the kindness you showed her whilst she was with you.

She loved to go on the minibus trips with Pat and loved to join in the activities with Lisa, she also very much enjoyed the entertainers that came in.

She thought of Pinewood as her home and was very happy there so once again thank you for being part of her life.

Love from,

Bev, Kim, Ryan, Nick, Kelly & Nicholas x

December 2018

Sally & all the lovely staff at Pinewood,

Thank you very much for looking after our mother Ida Bailey.

Kind regards

Aurora & Brian Bailey and Family.

December 2017

To Everyone at Pinewood, re Lily.

You are all in credibly special people and I cannot thank you all enough for looking after mum so well in her last 10 months.

Thank you too for allowing the dogs - Sally and George - to visit as well; that made such a difference to mum to be able to see her beloved dogs. We were always made to feel so welcome at Pinewood, and are missing everyone already.

Bless you all. You are fantastic, each and everyone of you. I am just so grateful mum had such a lovely place with such caring people.

X - Susan Stoyle.

October 2017

To all the staff at Pinewood Nursing Home,

Thank you very much for al the care you have given to our dear mum and for your kindness and support for all of us over the last few weeks.

Love from,

Angie and Rosie.


To all the staff at Pinewood,

Dear All,

Following the sad passing of my ex-sister in law, Mandy Wells, I just wanted to write and thank you for all the care and sensitivity you showed to her as well as to her visitors.

You were particularity helpful given the complexities of her family and I felt very reassured that you understood her needs as well as those of her visitors.

Pinewood always had a lovely, welcoming feel, both from staff and residents. I congratulate you on a well run, caring nursing home and am so grateful that Mandy was able to be with you.

With kind regards,

Jane Wells.

10th January 2017

Via email

Dear Nick,

Thank you so much for all the lovely photo's of Mummy's birthday celebrations which I have just picked up in your email on my return from Devon. I just managed to drive the three hours back to the Cotswolds ahead of the snow! Glad I took the risk and came down - so lovely to be part of everything. I didn't make up my mind to come until the last minute - hence forgetting my camera! I am therefore doubly grateful that we have a record, thanks to you!

Whilst writing I would like to take the opportunity of thanking you and all the staff, not only for making her birthday so special, but also for everyone's care of her on a day to day basis. Rosemary and I appreciate everything you all do for her very much. All of you are so kind and patient with her and whenever I come down to visit I am always impressed with the way in which her dignity is protected and how loving and respectful you all are. All of this, when at times we realise circumstances can be difficult!

Thank you all very much and a very happy and blessed New Year.

Kindest regards,


December 2016

To everybody at Pinewood,

Thank you for all so much for everything you do for Mum (Rita), we know that it's not always easy, but without you we'd be up a creek without a paddle. It is appreciated.

Wishing you all a lovely Christmas and a very happy new year. See you on Christmas day.

Lots of love and many thanks,

Susan, Anthony and Rita.


December 2016


All the lovely staff at Pinewood

Merry Christmas and thanks for all your hard work and your care of our mum, Elsie.

Love from,

Angie, Rosie and Elsie


December 2016

To the Staff at Pinewood

With thanks for their help and kindness

Peter and Frances Maby

December 2016

To all the Nurses, carers and catering staff at Pinewood.

Thank you for all your support for Carol.

Carol and Brian Corbett.


To everyone at Pinewood

We would just like to say such a very big Thank You for all the wonderful care you all gave Mum during her 3 years with you. It was all the little extra touches which made it such a special time when we know we could have found it all very difficult. We were also made to feel part of the Pinewood family, and shall miss each and every one of you. You had all become such a big part of our lives.

Thank you especially for making Mum's last few days so much easier for us - the endless cups of tea, coffee and meals were amazing - and the support afforded to us both was much appreciated. The end came much easier than either of us had anticipated, but you were there to guide us through - for which we shall be eternally grateful.

We promise to pop in and see you all in the very near future and of course will bring a cake with us.

Thank you all once again

Love from

Sandra & Susan

Daughter of Nina

Pinewood Nursing Home StaffWe would like to start by saying a huge thank-you for all the wonderful care you gave Doug. He was only there for 4 wks but his care was second to none. Before he became poorly he would sing your praises every time we came up especially the fabulous meals, puddings and cakes.

Never was ever too much trouble even when he became aggressive. He was always clean and dressed nice and not just left in his pyjamas. His room and bedding was always spotless and his clothes all nicely washed and ironed and the welcome given to his family was brilliant.

So once again to everyone from the caretaker, domestic kitchen and laundry staff, the care team, the trained staff right up to Matron Karen and her deputy Helen.

We didn't get to know all your names but it's obvious for all to see that you all pull together to make Pinewood a home to be proud of with a remarkable atmosphere, stunning views and No nasty smells.

Well done and Thank You

Best Wishes

Shirley John & family


To Karen and all the staff

Thank you so much for caring for Mum.

I really appreciate all that you did for her.


Gill (her daughter)

Thank you for your care - when Eric came to stay
and for all your help in every kind of way.
Thanks to all the nurses, carers and the cooks
To all the cleaners - and those who keep the books.
To those who do the laundry - and the house maintaining
For those who do the driving - and the entertaining.
Thank you for the atmosphere - where happiness is key
Thank you all from Mary - and from me.

To all the staff at Pinewood
Thank you

To all the staff.

Thank you for your kindness and care.

Thank you so much.


Thank you all for a very happy two weeks at Pinewood, and I look forward to my next visit.

With love to you.


To all the staff.

With grateful thanks for loving and efficient care of Katie Harrington during her short stay at Pinewood.

From her family.

Jane Briscoe

Dear Phillip,

John and I would like to thank both you and your staff for the lovely flowers you sent to Letty's funeral.
We would also like to thank you all for the kindness you showed Letty whilst she was in your care, especially towards the end.

With many thanks again,

Judith & John (Wilson)

Dear Philip,

John and I do thank you and the staff involved for a very good meeting/party! on Wednesday. We really weren't expecting such a spread of food and drink, but it was much appreciated. The new building seems to be a great success and we're looking forward to seeing the garden take shape - I wonder if the beautiful Japanese Maple will be found again, as I gather someone tried to save it!

It was obvious that it is the small niggles which mean more to the residents than any of the larger issues so a suggestion box might be a very good idea. Otherwise, things are obviously going to get done as and when funds allow.

The care of the residents is obviously top priority and I know Mum finds them very kind and caring. It must be difficult for you if staff leave soon after they have been trained! Mum also thinks the present cook is good.

We wish you a happy new year ahead.

Yours John and Linda (Skillen)

Thank you all for looking after my Mum,
Biddy, so well.


Dear Philip and all the staff,

My husband, Ron, and I would like to thank you again for the loving care and attention you have given to our stepmother, Eveline, during the time she was with you, at times not easy, as we know. Lesley and Ruth have been especially kind and helpful, as indeed all the members of the nursing and caring staff have been, all of which we do appreciate.

Eveline was very comfortable in her room, which is where she preferred to stay, as you know.

As a small token of our appreciation, please accept the enclosed cheque for Pinewood, to be used however you wish.

Yours sincerely

Ron and Mary Putland

To everyone,

Thank you for my mother's care.

Even though she was not there long, she was beginning to settle in and like it.

Again, thank you.

Richard (Slade)

A big thank you.

To Sue who made the splendid birthday cake and all who contributed to making my birthday such a happy one.

I shall always remember your kindness.

Thank you all once again.

From Jack

Dear Philip,

I would like to thank you and your staff for the quality of the care, and all the kindness and sensitivity shown to me dear wife, Eileen, who so sadly passed away in the early hours of Tuesday morning.

Thanks to the vigilance of Bhundi and the carers, my daughter and I were contacted when Eileen's condition deteriorated in the evening, and were able to sit with her through her final hours until she slipped away peacefully, for which we will always be grateful. I know the staff at Pinewood did their best to make Eileen's stay there as pleasant as possible, so will you please convey our appreciation?

Eileen's funeral will be held at 1.30pm on Friday 29th February at the Exeter Crematorium and if any of her carers would like to attend, they will be most welcome.

Yours sincerely

Bernard Covey

To the staff of Pineood Nursing Home
Life is sweet - the poet said
Wat ere your circumstances
but sadly now, within my head
is the only part that dances.

So now I need a kindly hand
to help me over the stile
and a place like Pinewoodland
to pause - and bide a while.

For the welcome that is warmest
on your cliff top by the sea
for your care - and your kindness
Thank you all from Mary and from me


To the staff.

Thank you all for your support. It is much appreciated.

Wishing you all a very happy Christmas.

From Frances

Room 34

Just a small token to express my sincere thanks for your care and concern over David's time with you.

We, as a family, could have asked for nothing more.

My best wishes to you all.

Margaret Furler

To Dad's carers.

Thank you so much for looking after Dad so well.

Perhaps these chocolates will go some way to compensating for him being so difficult!
Thank you.

John Sealey

To all the staff at Pinewood,

Many, many thanks for organising Connie's day trip to see Adam Passing Out as an Officer at Dartmouth College.

We know she had a wonderful time and it meant a lot that we were all there as a family.

We really appreciate all you do - happy Christmas and New Year, and enjoy the biscuits.

From Connie's loving family.

A very big thank you for a wonderful welcome to Pinewood - what could have been very stressful was made a pleasant experience by all concerned.

Philips proactive attitude to problems, Karens gentle assessment of Mum in her own home and then being there to welcome her into her new room (a familiar face) - all those nursing and care staff who popped in to say hello and explain things and make her feel at home - we are most appreciative of your efforts.

From Cecile Lunsdales family

To all the staff at Pinewood - especially those we didn't get to know well enough to thank individually - who cared for Cecile with kindness during her last weeks.

With sincere gratitude from her family.
Liz, Sam, Jane, Bryan

In this busy world
we sometimes forget
there are still nice people
who do nice things.
Thanks for being
such a wonderful reminder

To all the staff at Pinewood Nursing Home

Only the warmest
Thank You will do
For people as nice
And as special as you!

Thank you all very much for taking such good care of Dad, Colin Burr, and your kindness to his family. You made his last couple of months very comfortable.

Vicky, Graeme and Zoe

Dear Phillip,

I am writing to say how grateful we were for all the loving care and attention you and all the staff paid to Connie.

It was wonderful of the staff and yourself to take the time to come to the funeral service and to join us for the refreshments at the Diggers afterwards.

The retiring collection I have divided between Pinewood's staff fund and Age Concern, Exmouth. I enclose 200 for you and do hope the staff will enjoy something special in the future.

With Many thanks

Your sincerely

Jane Butler

To all of the staff at Pinewood
Who work night and day to do good
for Residents staying
or coming and going
doing all that they would - if they could!

Thank you again

Eric and Mary

To play a helping role
Requires a very special heart
You were truly brilliant
At taking on the part
So much appreciation
Is the very least youre due
And so it comes with heartfelt warmth
And special thanks to you

To all the staff and residents
Best wishes
from Mrs Lewin (and my dear Jimmy)

Dear Phillip, Karen and all the staff at Pinewood,

It is now my pleasure to write to you to express my gratitude and the gratitude of Avril's whole family for the outstanding love and professionalism of all of you.

Thank you for looking after my mother, Avril, through thick and think, good times and bad for 10-11 years, and staying the course till the end and a new beginning.

We all knew she was a very remarkable and lovely and loving, affectionate, grateful and beloved and much respected lady.

Avril's family would be honoured and grateful if you would kindly accept the enclosed cheque from Avril, as it were, and from the beneficiaries of her will, for the benefit, joy of residents and staff in memory of Avril.

Love Roni

Dear Matron,

Would you, on my behalf, thank the nurses and staff at Pinewood Nursing Home for their kind preparedness in making Margaret's birthday so unforgettable and the present of a Birthday cake and their general care and thoughtfulness.

A total of 9 people were in that room when the staff came in and all sang twice to Margaret the Hppy Birthday song. There was a response eventually in her face and eyes. It was such a lovely afternoon. There were so many Birthday cards and bunches of flowers. It made it all wonderful through the afternoon.

Thanking you all again.

Cliff, Jane and Luka

For the residents

and staff of


Thank you to

all of the staff

for your care and


Jack (John Casey)

on the occasion

of my 100th Birthday

To all of the staff at Pinewood,

Thank you so much for the lovely Birthday cake baked for Grandad Jack (Casey) and for all of your care on a daily basis.

The Mayor and his wife stopping to have tea with Jack was unexpected and a real treat for him. Thank you.

Thank you very much on Jack's behalf for the birthday gifts - if the magnifier helps him to read his own mail and TV Times it will make a huge difference to his daily life and we appreciate this generous gift from Pinewood.

Best wishes from Jack's granddaughters.
VJ and Jan

Dear Philip, Karen and all at Pinewood,

Thank you so much for everything you did for dear Dad to care and keep him in those last days he spent with you. It means a great deal knowing he had found the perfect ending, and was content.

Thank you Philip for your attendance at his funeral service yesterday and all at Pinewood for the lovely floral tribute - we were so pleased that he had been fondly regarded and remembered, even though he was at Pinewood so short a time. A lovely place, a lovely home and lovely staff.

With love from Gale, Ian, Karl and Kris Cann.

Dear Philip, Karen and all at Pinewood,

Thank you for making Dads last days as comfortable as possible, with care, kindness and humour. We had hoped he would have a little more time and some days of sunshine to enjoy his beloved views of Budleigh Bay looking down from Pinewood, but, sadly, he was swiftly overtaken by ill health.

Thank you all again for dear Dad,

Gale, Ian, Karl & Kris

To all the lovely, kind, helpful members of Pinewood staff.

Thank you for everything, those known and unknown.

...for a very special you!

All of you!

With much love from Joy

To All the staff at Pinewood

I would just like to thank you all for the care given to my wife whilst she was with you. It was a difficult time due to the lack of communication and unfortunately none of you knew her when she was well.
You treated her with respect, compassion and dignity throughout her stay and I and the boys are grateful for your welfare, and also supporting and putting up with me on a daily basis.

Kindest Regards

Graham Wright

Dear Philip

I would like to thank you for the lovely flowers which you sent me following my fathers death. It was very kind of Karen and Tracy to attend his funeral and I know he would have appreciated this very much. I hope that you and both the staff and residents have a peaceful Christmas.

With kind regards

Christine Saunders

To Philip Sadeghi, Karen Thomas and All the staff at Pinewood Nursing Home

Dear All

As you will know, Judy has now left Pinewood due to her deteriorating condition. She had been at Pinewood for around 8 years and in all that time we can truthfully say that we have never had any doubts that her quality of care left anything at all to be desired. You are all so patient, so caring. Nothing is too much trouble. I cannot recommend Pinewood highly enough.

Going back a while, some of you may remember Letty, (John's mother) who was also at Pinewood for about 5 years until she died. The above remarks must and do apply equally to her.

All I think that remains, is for us to say a huge thank you to one and all!!

Best wishes for the future to you all and all your residents.

John and Judith Wilson

Dear staff and residents,

Thank you so much for making my birthday such a happy one.

I especially like your singing of Happy Birthday.

With love


What a lovely evening of fireworks on Saturday.

Thank you so much for putting on such a good display

Much enjoyed by grandchildren and family too.

Hilary Morris

You made a very difficult time enjoyable for our family. Thank you all, and Father Christmas and Mum's pressie! Keep smiling!

Love from Rita, Susan and Anthony.

Dear Father Christmas, Thank you very much for the pyjama tops which you have Wally. He is looking forward to wearing them.

With my best wishes, Marjorie.

To all the staff at Pinewood, I would like to thank all of you for enabling my parents (Wally and Marjorie) to celebrate their 70th wedding anniversary on Tuesday. Everyone was so helpful and kind and even put up with our carol singing! Special thanks to Karen for allowing us to celebrate in Wally's room, to Sandeep for all his help with the coffees, champagne, delicious mince pies and cake, and of course the wonderful photographer - we really appreciate the many photos and video. I hope you all have a wonderful Christmas and 2016 is good for everyone. With best wishes form, Sandra Wakefield.

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